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CONTACT INFORMATION

Pioneer Mutual Federal Credit Union

NMLS# 806500

1521 Lake Pointe Pkwy

Sugar Land, TX 77478

Main: 281-566-8000

Email: info@pioneeronline.org

FocusOne Mortgage Solutions

NMLS#105693

9601 Jones Road Suite 108

Houston, TX 77065

Main: 832-912-2151

Email: questions@focusone.com

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SECURITY STATEMENT

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550.

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

Pioneer Mutual Federal Credit Union | NMLS#806500

1521 Lake Pointe Pkwy | Sugar Land, TX 77478

(281) 566-8000 | info@pioneeronline.org

FocusOne Mortgage, LLC | NMLS#105693

9601 Jones Road, Suite 108 | Houston, TX 77065

(832) 912-2151 | Questions@focusone.com

SECURITY STATEMENT

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1 (877) 276-5550.

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.